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Live Customer Helpdesk for Umbraco

This week AxoSoft released its chat client software PureChat, well what can I say this piece of sofware is awesome, took less than a few minutes to get up and running in a project and only about double that time in Umbraco. PureChat is free for 1 operator and as an opening special $5 for 5 operators.

To download PureChat go here

Installation into Umbraco.

- Follow Purchat Instruction first and foremost
- In web.config add value "/PureChat/" to umbracoReservedPaths key
- Move PureChatRequestControl.ascx to the Usercontrol Folder
- I also moved the two image files into the PureChat directory so they were out of the way and keeps things nice and tidy, if you do this then you will need to change values in the PureChat config file.
- Create Umbraco Macro for Chat Client and select UserControl (tick use in editor)
- Add Macro to content page.

Done logon to operator side eg http://localhost/purechat/operator/PureChatOperator.aspx

Integrating YetAnotherForum.net into Umbraco

Tools needed
- Installed Umbraco installation
- Installed YetAnotherForum Application
- Download this (yaf.dll)

How to install YAF
- Download latest release version from www.yetanotherforum.net (Version 1.9.1.6 at time of writing)
- Extract files into any directory
- Rename default.config to web.config
- Configure yafnet.config with connection to MSSQL database you want to use (tables use a yaf_ naming connection so should be any problems using Umbraco database, however I put it on a separate database)
- Create an application through IIS pointing to the directory where YAF is located.
- Run application and run through install.

Integrate YAF into existing Umbraco Installation
- Copy bits from web.config (YAF directory) to Web.config (Umbraco Installation)
- Copy directories and files from yaf directory to umbraco directory (don’t need default.aspx) as you can see this can get a bit messy
- Copy yaf.dll downloaded before into Bin directory.
- Create a new UserControl (forum.ascx)

<%@ Control Language="C#" ClassName="WebUserControl1" %>
<%@ Register TagPrefix="yaf" Namespace="yaf" Assembly="yaf" %>
<%@ Register TagPrefix="yc" Namespace="yaf.controls" Assembly="yaf" %>
<form id="Form1" runat="server" enctype="multipart/form-data">
 <yaf:forum runat="server" id="forum" />
</form> 

- Upload usercontrol to umbraco usercontrol directory
- Create a new Umbraco macro and select the forum.ascx
- Insert into Umbraco template.
- Create a new page called Forum (if you don’t want to call the page Forum you need to download the 1.9.1 YAF source and change the file Classses\UrlBuilder.cs)